MES-National Praises Exceptional Lombard Service
Lombard Vehicle Management (LVM) has secured another sole-supplier van contract with a deal to provide a total fleet solution for Nottingham-based electrical services contractor MES-National.
LVM will provide MES with a new fleet of turn-key VW Transporter and Caddy vehicles, with deliveries of an initial 42 vehicles now under way. They will be fully maintained over a three-year cycle. The vehicles are being delivered with specifications including internal racking and ply-lining, roof systems and livery.
They will also all be equipped with Lombard Fleet Tracker, the most advanced vehicle tracking system available. MES chose Tracker principally to establish greater control over vehicle locations to improve customer service, but also to provide better duty of care, obtain lower insurance premiums, and to manage the requirements of the latest BIK tax regime by recording private mileage.
The new fleet strategy is a dramatic change for MES, which previously spot hired its fleet from one of the UK’s largest commercial vehicle providers and was experiencing an increasing shortfall in the service it now requires.
“We need flexibility and ongoing support as our business grows,” says MES Business Operations Manager Terry Hawley. “Lombard excelled in the tender and have gone the extra mile ever since. This is a big investment but they came in at right price and have stayed with it despite since providing extensive consultancy advice - they have created a strategy which will help the business grow. The fleet will now be fit for that purpose and will also give an enhanced presence on the road, which is an important publicity tool.
“The level of support has been exceptional. We have been particularly impressed with how Lombard have understood our needs and been completely flexible in accommodating those needs rather than pulling a solution out of a drawer. For example, we have had vehicles on loan to try in the real world before committing. Their helpfulness has been very pleasing, the people have been very good to deal with and we have already developed a real working relationship.”
The deal has been handled by LVM Senior Customer Relationship Manager Michele Smith and Matt Dale of the LVM Van Sales Unit.
MES National was founded almost 25 years ago in Mansfield and recently moved to Nottingham. It now serves national and international clients in the public and private sectors.
